FAQ
Answers to Common Questions
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept VISA, MasterCard and AMEX credit cards. You can also pay for your purchase via PAYPAL.
WHAT IS YOUR RETURN POLICY?
We stand by the quality and integrity of the products in our gift boxes. If for any reason you are dissatisfied with the contents of a box you have received, send us a quick email explaining the issue. Include photos if you can. If we conclude that contents have been compromised. we can either resend a new gift box to the recipient or credit the sender's account.
DO I HAVE TO SEND A BOX ANONYMOUSLY?
While we encourage giving anonymously, it is by no means an obligation. While the box will not indicate the sender's name, the sender may choose to advise the recipient that he or she has sent the box.
CAN I SEND A GIFT BOX TO SOMEONE WITHOUT SPECIFYING THE RECIPIENT'S NAME?
Yes, most definitely. When prompted for the name in checkout, simply put First name "The" and Last name "Occupant". The gift box will be addressed to the occupant of the address you enter.
DO YOU SHIP INTERNATIONALLY?
We currently ship within Canada only.
I LIVE OUTSIDE OF CANADA. CAN I SEND A GIFT BOX TO A RESIDENT OF CANADA?
Unfortunately, not at this time. Only Canadian residents can ship an Anonyluv box.
IS YOUR PACKAGING ENVIRONMENTALLY FRIENDLY?
We use only reusable and/or recyclable packaging material. We encourage our customers to reuse or recycle our packaging material whenever possible. Please note, some of our packages include bubble wrap. While bubble wrap is indeed recyclable, not all municipalities accept it in their recycling programs. However, bubble wrap can be dropped off at your local recycling plant.